NCAA tightens visa checks, reinforces passenger protection

By Nnasom David

The Director General of the Nigeria Civil Aviation Authority (NCAA), Chris Najomo, has reaffirmed the Authority’s commitment to strengthening passenger protection and tightening visa verification processes as part of efforts to promote safer and more accountable air travel.

Najomo stated this while receiving a delegation led by the Managing Director and Chief Executive Officer of a travel company, Adenike Macaulay, during a courtesy visit to the Authority’s headquarters in Abuja.

He said that although the NCAA remains committed to improving the ease of doing business in the aviation sector, regulatory standards and consumer rights would not be compromised.

The Director of Public Affairs and Consumer Protection at the NCAA, Michael Achimugu, reiterated the Authority’s resolve to enforce consumer protection regulations, stressing that airlines and service providers must resolve passenger complaints and process refunds within the stipulated 14-day timeline.

Achimugu added that the renewed enforcement drive aligns with the aviation reform agenda of the Minister of Aviation and Aerospace Development, Festus Keyamo.

Also speaking, the Director of Air Transport Regulation, Olayinka Babaoye-Iriobe, commended the travel company for its contributions to the sector and called for sustained collaboration to build a more resilient and transparent aviation ecosystem.

Earlier, Macaulay raised concerns about passengers travelling without valid visas and subsequently being denied entry at their destinations, a situation she said creates operational and financial challenges for travel service providers.

She called for closer data-sharing cooperation with the NCAA and reaffirmed her company’s commitment to full regulatory compliance and improved service delivery.

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