FMC Jalingo denies claims of trapped wallet funds, urges subscribers to process refunds

By Femi Bolaji

JALINGO — The management of the Federal Medical Centre, FMC, Jalingo, has dismissed claims that funds belonging to subscribers in the hospital’s electronic wallet payment system were trapped following the suspension of the platform.

The hospital, in a statement issued on Wednesday, assured the public that no patient’s money had been deliberately withheld.

The clarification followed allegations that funds deposited into the digital payment platform had become inaccessible after the service was suspended.

FMC Jalingo explained that the wallet system was introduced in April 2025 to ease payment processes, reduce congestion and eliminate long queues within the hospital.

According to the management, the platform was, however, discontinued in January 2026 in compliance with a Federal Government directive suspending such payment models in relevant institutions.

The hospital noted that although it promptly complied with the directive, a communication gap resulted in some users continuing to deposit funds into their wallets after the suspension had taken effect.

“The management wishes to categorically state that no subscriber’s funds have been deliberately withheld or trapped by the hospital.

“We are committed to full transparency and accountability in this matter,” the statement read.

The management further stated that refunds had been ongoing for subscribers who reported for verification following the suspension of the platform.

It therefore urged affected individuals yet to receive refunds to visit the hospital’s ICT department for verification and processing of their balances.

The hospital also expressed appreciation to members of the public for their patience and support, reiterating its commitment to quality healthcare delivery in Jalingo and across Taraba State.

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